Refund Policy
At NEXO Services FZE LLC, we are committed to providing high-quality services that meet our clients’ expectations. However, we understand that there may be situations where a refund is requested. Below are the terms and conditions governing our refund policy:
Scenarios for Refund Requests:
- Client Cancellation: If you pay for a service and subsequently decide not to avail it, you may request a refund.
- Service Delays: In the unlikely event that our services are delayed beyond the agreed timeframe due to errors or omissions on our part, a refund request can be initiated.
- Unsatisfactory Services: If you find our services to be unsatisfactory, you may submit a refund request with a detailed explanation.
Refund Process:
- To initiate a refund, please send an email to: info@nexoservicesglobal.com.
- Your request will be reviewed by our senior management team, who will assess the validity of the claim based on the circumstances outlined.
- We reserve the right to make the final decision regarding any refund request.
Non-Refundable Situations:
Refunds will not be granted in the following cases:
- Delays caused by factors beyond our control, including but not limited to public holidays, government processing delays, acts of God, technical failures, or internet disruptions.
- Rejection of applications due to client-related issues such as:
- Criminal records or failure to obtain security clearances.
- Health-related reasons.
- Misrepresentations or false information provided by the client.
- Failure to provide requested documents within stipulated timelines.
- Withdrawal from services after the initiation of the application process.
Additional Terms:
- Refunds, if approved, will only cover professional fees paid for our services.
- Refunds will be processed via the original mode of payment. Any transfer fees or currency conversion losses will be borne by the client.
- Please allow up to 30 business days from the date of approval for the refund to be processed.
We continually strive to improve our services and welcome your feedback. For additional assistance, please contact our customer service team at info@nexoservicesglobal.com.
Payment Confirmation:
At NEXO Services FZE LLC, we ensure that payment confirmations are communicated promptly. Below are the details of our payment confirmation process:
- In-Person Payments:
- Clients making payments in person will receive an immediate printed receipt as confirmation.
- Online or Remote Payments:
- For payments made online or through remote methods, a confirmation email will be sent within 48 hours of receiving the payment.
- Payment Confirmation Details:
- The confirmation will include the transaction ID, amount paid, service details, and payment date.
If you do not receive your payment confirmation within the specified timeframe, please contact us at info@nexoservicesglobal.com for assistance.
We appreciate your trust in NEXO Services FZE LLC and are dedicated to ensuring a smooth and transparent payment process for all our clients.