01Information We May Collect

The information we collect depends on how you interact with NEXO and the service you request.

Personal and contact information

• Full name
• Email address
• Mobile or WhatsApp number
• Nationality
• Country of residence
• Residential or business address
• Company name
• Job title or occupation
• Details provided through enquiry or consultation forms

Visa and immigration information

Where you request visa or immigration assistance, we may need information such as:

• Passport details and passport copies
• Emirates ID or residence permit information
• Travel history and visa history
• Employment and educational information
• Family or dependent information
• Photographs
• Travel plans and accommodation information
• Financial or supporting documents required for an application
• Information contained in government, embassy, consulate, or immigration forms

We only request information that is reasonably necessary for the service being provided.

Business setup and corporate information

For company formation, licensing, PRO, banking assistance, accounting, or corporate services, we may collect:

• Shareholder and director information
• Passport and identification documents
• Business activities and proposed company information
• Trade licence and corporate documents
• Ownership information and contact details
• Supporting financial or business documentation
• Information required by government departments, free zones, licensing authorities, banks, or other relevant institutions

Website and technical information

When you browse our website, certain information may be collected automatically, including IP address, browser type, device type, operating system, pages visited, time spent on pages, referring website or source, general geographic information, and website interactions. This helps us monitor performance, security, and user experience.

02How We Use Your Information

We may use personal information to:

• Respond to enquiries and consultation requests
• Assess your requirements and recommend suitable services
• Prepare visa, immigration, business setup, licensing, or corporate applications
• Review documentation for completeness
• Communicate with authorities, embassies, consulates, visa application centres, free zones, licensing bodies, or relevant organisations
• Coordinate appointments, submissions, renewals, and application follow-ups
• Deliver accounting, PRO, corporate, and related support services
• Prepare quotations, invoices, and service records
• Provide customer support and service updates
• Maintain internal business and compliance records
• Improve our website and services
• Protect our systems against fraud, misuse, or security threats
• Send service information, offers, or marketing communications where permitted
• Meet applicable legal or regulatory requirements

We do not use your personal information for purposes that are materially unrelated to the reason it was originally collected without an appropriate basis.

03Visa and Immigration Document Handling

Because NEXO provides visa and immigration support, clients may provide documents containing confidential personal information. These documents may include passports, identification documents, residence permits, bank statements, employment certificates, family documents, travel records, photographs, and other supporting evidence.

We use such documents only for legitimate purposes connected with the requested service, including document assessment, application preparation, submission assistance, and communication with relevant authorities or authorised service providers.

Providing documents to NEXO does not guarantee that a visa, permit, licence, bank account, or other application will be approved. Decisions remain entirely with the relevant government authority, embassy, consulate, bank, free zone, licensing authority, or other decision-making organisation.

04Sharing Personal Information

We do not sell or rent your personal information to third parties. However, information may be shared where reasonably necessary to provide your requested service.

Depending on the service, recipients may include:

• UAE government departments
• Foreign embassies and consulates
• Immigration authorities and visa application centres
• Free zone and mainland licensing authorities
• Government service centres
• Authorised typing or document processing centres
• Banks and financial institutions where banking assistance has been requested
• Translation, attestation, courier, insurance, or travel-related service providers
• Technology, CRM, website hosting, cloud storage, communications, or payment service providers
• Professional advisers where necessary
• Law enforcement or regulatory authorities where disclosure is legally required

We aim to share only information reasonably required for the relevant purpose.

05International Transfer of Information

Certain services, particularly international visa and immigration applications, require information to be submitted to organisations located outside the United Arab Emirates. For example, passport information and supporting documents may need to be provided to foreign embassies, consulates, immigration departments, visa centres, or overseas service providers.

Where international transfer is necessary, we take reasonable steps to ensure information is handled appropriately and only for the purpose for which it was provided, subject to applicable legal requirements. The privacy and data-handling rules of the receiving country or organisation may differ from those applicable in the UAE.

06Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, understand visitor behaviour, measure website performance, and support marketing activities.

Cookies may help us understand:

• Which pages are most frequently visited
• How visitors reached our website
• How users interact with website content
• Whether website functions are operating correctly
• The effectiveness of advertising campaigns

Some cookies are essential for website functionality, while others may relate to analytics, preferences, or advertising. You may control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

07Advertising and Marketing

We may use advertising and analytics platforms such as search engines, social media platforms, or other digital marketing services. These services may use cookies, pixels, or similar technologies to measure advertising performance or display relevant advertisements.

If you submit your details through a NEXO enquiry form, advertisement, social media lead form, WhatsApp conversation, or other communication channel, we may contact you regarding the service you requested. We may also send information about related NEXO services where permitted. You may request to stop receiving promotional communications at any time.

08WhatsApp, Email and Other Communications

When you communicate with NEXO through WhatsApp, email, telephone, social media, website forms, or similar platforms, information provided through those communications may be recorded and used to respond to your enquiry and manage your service.

Third-party communication platforms operate under their own privacy policies and security practices. We encourage clients not to send unnecessary confidential documents through unsecured communication channels.

09Data Retention

We retain personal information only for as long as reasonably necessary for:

• Providing the requested service
• Managing ongoing client relationships
• Maintaining application and transaction records
• Responding to disputes or enquiries
• Meeting legal, regulatory, accounting, or compliance requirements
• Protecting NEXO's legitimate business interests

Retention periods may differ depending on the service, type of information, and applicable legal requirements. When information is no longer reasonably required, we may securely delete, anonymise, or otherwise dispose of it in accordance with our internal procedures and applicable requirements.

10Data Security

NEXO uses reasonable administrative, organisational, and technical measures designed to protect personal information against:

• Unauthorised access
• Accidental loss
• Improper disclosure
• Alteration
• Misuse
• Destruction

Access to client information is limited to staff members, contractors, or service providers who reasonably require access to perform their duties. However, no internet transmission, electronic communication, or storage system can be guaranteed to be completely secure. Users should therefore take appropriate precautions when transmitting confidential information electronically.

11Your Privacy Rights

Subject to applicable law and any legal exceptions, you may contact us to request:

• Information about personal data we hold about you
• Correction of inaccurate or incomplete information
• Updating of your personal information
• Deletion of certain information where legally permitted
• Restriction of certain processing activities
• Withdrawal of consent where processing is based on consent
• Objection to certain direct marketing communications
• Information regarding how your personal information has been used or shared

Certain information may need to be retained where required by law, contractual obligations, regulatory requirements, fraud prevention, dispute resolution, or legitimate record-keeping purposes.

To submit a privacy-related request, contact us at info@nexoservicesglobal.com. We may need to verify your identity before completing certain requests.

12Children's Information

Our website and general consultancy services are not intended to independently collect information from children without involvement from a parent, guardian, or authorised adult. However, visa, immigration, family sponsorship, or travel-related services may legitimately require personal information relating to minors.

In such circumstances, information should normally be supplied by, or with the authorisation of, the child's parent, legal guardian, or authorised representative.

13Third-Party Websites

Our website may contain links to government portals, embassies, consulates, banks, free zones, social media platforms, partner websites, or other third-party services. NEXO does not control the privacy practices, security, availability, or content of external websites. Visitors should review the relevant third party's privacy policy before providing personal information directly to them.

14Legal and Regulatory Compliance

NEXO processes personal information with consideration for applicable privacy and data protection requirements in the United Arab Emirates, including the principles of Federal Decree-Law No. 45 of 2021 concerning the Protection of Personal Data, where applicable.

Different privacy or data protection laws may apply where services involve individuals, organisations, authorities, or processing activities in other jurisdictions.

15Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, website functionality, new technology or service providers, legal or regulatory requirements, and our internal data-handling practices.

The latest version will be published on this page with an updated “Last Updated” date. We recommend reviewing this page periodically.